SB Staircases Privacy Policy

Effective Date: 1st August 2025
Website: https://sb-staircases.co.uk
Business Name: SB Staircases 
Location: Knowles Yard, Sherwood Industrial Estate, Robin Hood, WF3 3EL, West Yorkshire, UK

Who We Are

We are SB Staircases, a family-run manufacturer of handcrafted wooden staircases, proudly serving homeowners and the building trade across Leeds, West Yorkshire, and the UK. Our website is https://sb-staircases.co.uk.

Personal Data We Collect

We do not collect personal data from visitors to our website unless you actively choose to contact us via a contact form or by email.

• We do not use login features.

• We do not allow public comments on our website.

• We do not allow customer registration.

Contact Forms

If you use our contact form, we collect the information you submit — such as your name, email address, phone number, and message — solely for the purpose of responding to your enquiry. This information is not shared, sold, or used for marketing unless you explicitly request follow-up contact.

Cookies

Our website may use basic cookies to enhance your browsing experience and for standard security and performance purposes, such as:

• Measuring website traffic and usage anonymously (via services like Google Analytics).

• Ensuring the website functions correctly across devices and browsers.

You can disable cookies through your browser settings. 

Embedded Content from Other Websites

Some pages on this site may include embedded content (e.g., YouTube videos, Google Maps, etc.). Embedded content from external websites behaves as if you visited those sites directly. These sites may collect data, use cookies, and track your interaction if you are logged into their platform.

Who We Share Your Data With

We do not share your personal data with third parties, except when:

• Required by law or legal obligation.

• Necessary to respond to your specific enquiry using trusted business tools (e.g., email delivery services or analytics platforms under GDPR-compliant agreements).

How Long We Retain Your Data

If you contact us via our contact form or email, we may retain your message and contact details for up to 12 months to assist with follow-up queries or project references. This data is stored securely and is not used for marketing without your consent.

What Rights You Have Over Your Data

Under the UK GDPR, you have the right to:

• Request a copy of any personal data we hold about you.

• Ask for corrections to inaccurate or outdated information.

• Request deletion of your personal data (unless retained for legal or business necessity).

You can request this by emailing: enquiries@sbstaircases.co.uk

Where Your Data Is Sent

Our website may use automated tools to detect spam or malicious traffic, such as CAPTCHA or IP logging, to protect the website’s integrity and users. Data submitted through forms may also be processed through secure third-party services under GDPR-compliant agreements (e.g., SMTP email relay).

How We Protect Your Data

We use secure hosting services, encrypted connections (SSL), and restrict access to submitted data to authorised personnel only. We do not store sensitive personal data such as passwords, credit card details, or identification documents.

Changes to This Policy

We may update this Privacy Policy as needed to reflect changes to the law or our services. All updates will be published on this page.

Contact Information

📧 Sales: sales@sbstaircases.co.uk
📧 General Enquiries: enquiries@sbstaircases.co.uk
📞 Phone – Sales: +44 7831 634559
📞 Phone – Enquiries: +44 7928 639968
📍 Address: Knowles Yard, Sherwood Industrial Estate, Robin Hood, WF3 3EL, West Yorkshire, UK